Case Study: Sevita streamlines mobile site audits with Onspring

Sevita - Customer Case Study

Sevita, a healthcare and human services company operating in 40 states, needed a better way to conduct program site visits for performance and compliance reviews. Its process was inconsistent, manual, and paper-heavy, and program directors had difficulty documenting evidence such as photographs and tracking follow-up tasks.

Sevita used Onspring’s GRC suite to build a mobile-friendly site review process with state-specific question sets, photo attachments, automatic task assignment, and real-time reporting. After a successful pilot in one state, the program rolled out across all 50 states, giving management real-time visibility into site performance, compliance status, and outstanding tasks.

Sevita

Dina Itkin

Director of Quality Reporting & Analytics