Case Study: HomeStreet Bank achieves streamlined, accurate enterprise risk management with Onspring

HomeStreet Bank - Customer Case Study

HomeStreet Bank, a 1,400-employee financial-services firm, needed to create efficiencies across enterprise risk, incident management, customer experience, and corporate insurance compliance. To replace error-prone spreadsheets and disconnected processes, HomeStreet turned to Onspring’s cloud-based, no-code platform and its Governance, Risk & Compliance Suite (including Vendor Management) to standardize data capture and workflows.

Using Onspring, HomeStreet built surveys to capture operational losses in real time, configured user roles to restrict sensitive fields, and replaced a 30-tab spreadsheet with formula-driven risk assessment applications that roll up to an enterprise view. The Onspring implementation eradicated information bottlenecks, reduced user errors and intermediate steps, put action in the hands of data owners, and delivered accurate, enterprise-wide risk visibility.

HomeStreet Bank

Chris Redner

AVP, ERM Systems & Operations Manager