Case Study: Duquesne Light Company cuts third-party risk review times with Onspring

Duquesne Light Company cuts third-party risk reviews from 8–10 weeks to 4–6 weeks with Onspring

Duquesne Light Company, a southwestern Pennsylvania electric utility, faced a fragmented and manual challenge in managing its critical compliance with NERC CIP standards and third-party risk. Their processes, reliant on emails and spreadsheets, were time-consuming and difficult to scale. To address this, they turned to the Onspring platform for third-party risk and compliance management.

By implementing and customizing Onspring, Duquesne Light automated workflows and integrated systems, which centralized data and replaced manual tasks. The solution from Onspring dramatically improved efficiency, cutting third-party risk review timelines nearly in half from 8–10 weeks down to 4–6 weeks. The utility also streamlined control cycles and saw growing internal demand for the platform across more teams.

Duquesne Light Company