Case Study: Abbott Laboratories achieves streamlined, global internal audit and risk management with Onspring

Abbott finds a modern tool for internal audit and enterprice risk management

Abbott Laboratories, a global healthcare company, faced inefficiencies and error-prone processes after inheriting an internal audit team that relied on Excel spreadsheets. The team lacked a way to survey executives about organizational priorities and needed better tools for process automation, data collection and reporting. Abbott’s Chief Audit Executive discovered Onspring, a cloud-based platform for process automation, content management and enterprise reporting, which matched their criteria for flexibility and reliability.

Onspring was implemented to support Audit & Assurance, Controls & Compliance and Risk Management, replacing spreadsheets with configurable workflows like a risk register, audit projects, control library, workpapers, findings and remediation plans. The platform proved easy to configure and use—Meredith Maher, director of audit and analytics, became the sole Onspring administrator and reports being able to do 95% of tasks independently, calling Onspring for help only twice in two years—while providing reliable global access for teams in Norway, Colombia and South Africa and noticeably improving audit efficiency and collaboration.

Abbott Laboratories

Meredith maher

Director of audit and analytics