Case Study: ABB Optical Group achieves 50% InfoSec workload reduction and faster incident response with Onspring

ABB Optical Group - Customer Case Study

ABB Optical Group, a 600-employee medical optics provider, partnered with Onspring to replace spreadsheets and launch integrated programs for contract management, business continuity & disaster recovery, risk management, privacy/security, and asset management. Their challenge was an ambitious initial rollout — too many features at once — plus the need to engage end users, connect BC/DR to assets, automate workflows, and choose the right administrator for the no-code Onspring platform.

Onspring helped ABB phase implementations, connect intranet forms to Onspring for easier incident reporting, roll asset management and BC/DR into the platform, add targeted automations, and map third‑party surveys to the UCF framework. As a result, employees now send requests directly to InfoSec, ticket fulfillment sped up and the team’s workload was reduced by 50%; ABB can withstand three audits back to back and auditors noted their superior risk visibility, while Onspring’s tools delivered real-time, risk‑scored vendor data.

ABB Optical Group