Case Study: Venyu achieves rapid, reliable customer notifications and major time savings with OnSolve's MIR3

Venyu leverages MIR3 for internal and customer notifications

Venyu, a premier provider of cloud, datacenter and data protection services, faced a growing communications challenge: customers had varied notification preferences and keeping everyone informed about planned or unplanned datacenter activity was taking 6–8 hours for scheduled maintenance. Eric Gere, Venyu’s Director of Customer Care, selected OnSolve’s MIR3 solution to manage contact data and deliver faster, preference-based notifications.

OnSolve implemented MIR3 with DataSync, giving Venyu customizable message templates, multi‑channel delivery (web, phone, email), and automated reminders so messages reach customers in their preferred format. The result: notifications that once took 6–8 hours now take minutes, Venyu can reach thousands of recipients simultaneously, contact data stays current, and the company saves substantial time and resources.

Venyu

Eric Gere

Director of Customer Care