Case Study: Santa Barbara Cottage Hospital achieves faster, more reliable trauma communication and improved patient care with OnSolve (Send Word Now)

Using Send Word Now to Support Timely Diagnostic Decisions to Improve Patient Care

Santa Barbara Cottage Hospital, a 408‑bed Level II Trauma Center serving greater Santa Barbara, faced unreliable communication from its mobile SMS carrier server that could not support multiple, accurate, and timely alerts for trauma activations and shift coverage. To meet state and ACS expectations for rapid coordination, the hospital selected OnSolve’s Send Word Now platform to replace the inadequate system and centralize urgent notifications.

OnSolve implemented Send Word Now for instantaneous, multi‑device alerts used across the ED and trauma team, enabling clinicians to receive injury details and updates before patient arrival and supporting the hospital’s roughly 1,700 annual trauma activations. The platform also streamlined staff rescheduling and everyday communications, and—according to the hospital—has become a foundation for best practices, improving business continuity and patient care.

Santa Barbara Cottage Hospital

Salvador Becerra

Trauma System Analyst