Case Study: The Salvation Army achieves faster impact assessments with OnSolve's Send Word Now

Two Way Communication Expedites Impact Assessments

The Salvation Army Greater New York Division needed a faster, more reliable way to conduct post-disaster impact assessments and manage staffing and facilities across its dozens of programs and 39 community cooling centers. Before 2011 the nonprofit relied on manual call trees — after Hurricane Irene two employees spent two full days calling program directors — so The Salvation Army turned to OnSolve and its Send Word Now alerting service to streamline critical communications.

OnSolve implemented Send Word Now with automated phone, email and SMS alerts plus the Get Word Back response feature and scheduling tied to shift changes. The result: assessments that once took two days are now completed in near real time, giving leaders precise, actionable information for targeted follow-up and faster issue resolution; the service has become a core part of the organization’s business continuity plan and has been expanded to additional divisions in Western Pennsylvania, Northeast Ohio and Eastern Pennsylvania/Delaware.

The Salvation Army

Zachary Hodgson

Deputy Director, Emergency Services