Case Study: Two top U.S. airlines achieve seamless merger communications with OnSolve (MIR3)

Top two airlines use MIR3 critical notification functionality valuable in cross-departmental communications

U.S. Airlines faced a major communications challenge when two top carriers merged: keeping thousands of employees across departments and locations informed amid ambiguity, shifting roles, and heightened uncertainty. Executives selected OnSolve’s MIR3 mass notification and collaboration solution to provide a reliable, scalable way to deliver timely, targeted updates throughout the merger.

OnSolve’s MIR3 enabled executives to send recorded, role-targeted alerts instantly via mobile and landline phones, SMS, email, fax, and pager, trigger conference calls, and use templates to distribute updates in seconds. The platform provided receipt confirmation and detailed reporting, allowing the organization to reach thousands immediately, track responses, and reduce uncertainty—helping employees stay informed, feel heard, and refocus on their work during the transition.