Case Study: Southwest Texas Regional Advisory Council achieves rapid, scalable emergency mobilization with MIR3 from OnSolve

Texas hospitals and paramedics streamline critical communication with MIR3 from OnSolve

Southwest Texas Regional Advisory Council (STRAC), which coordinates a regional trauma system of 53 member hospitals, struggled with slow, manual outreach that pulled emergency managers away from critical duties and delayed mobilization because contact lists were outdated or personnel were unreachable. To address this, STRAC adopted MIR3 from OnSolve, a rapid two‑way notification and response platform.

Using MIR3 from OnSolve, STRAC and its hospitals send voice, text, email and pager alerts to hundreds or thousands of staff from any web‑connected device, automatically retrying across devices until responses are received and reporting receipts in real time. The platform enabled STRAC to initiate notifications in seconds, typically mobilize teams within 20 minutes, and support the historic mobilization of 525 ambulances ahead of Hurricane Ike—turning communications that once took hours into seconds and materially improving regional emergency response.

Southwest Texas Regional Advisory Council