Case Study: NYU Langone Medical Center achieves faster team mobilization and minimized damage with OnSolve Critical Communications

Streamlined Communication and Preplanned Emergency Protocols Enable Faster Team Mobilization

NYU Langone Medical Center, a leading health system in Manhattan, faced a sudden basement flood after a broken water main that threatened waiting rooms, MRI suites, computer operations and critical mechanical systems — and could have damaged expensive equipment. Because many staff were off shift, the Medical Center needed a way to alert personnel quickly across multiple channels; they used OnSolve Critical Communications to do so.

Using OnSolve, the Nurse Administrator alerted core leadership and infrastructure managers within minutes, enabling security, facilities and public relations to coordinate a rapid response and deploy additional staff. Thanks to OnSolve Critical Communications and pre-developed templates/protocols, communication was streamlined, damage was limited to minimal ceiling tiles and carpeting, operations were not jeopardized, and NYU Langone remains prepared to mobilize teams for future emergencies.

NYU Langone Medical Center

Kristin Stevens

Director of Emergency Management