Case Study: Ryder streamlines operations and protects 26,000 employees with OnSolve's Send Word Now

Ryder uses Send Word Now to Streamline Operations and Help Protect the Safety of Its 26,000 Employees

Ryder, a multi-billion Fortune 500 provider of transportation and supply chain solutions with roughly 26,000 employees, needed a reliable way to communicate during disasters and everyday IT incidents across a geographically dispersed workforce and customer groups. The company sought to replace manual phone trees and slow paging systems to ensure employee safety, coordinate field teams in the field, and support multi‑lingual, cross‑border operations.

OnSolve’s Send Word Now platform provided multi‑modal, cascade messaging, conference lines and multi‑lingual alerts that let Ryder reach the right contact sequentially and coordinate teams in real time. The solution cut message delivery from hours to seconds versus paging, saved “hundreds of hours” of field productivity during hurricane response, supports over 22,000 employee records (with expansion into Mexico), and materially improved Ryder’s operational continuity and employee safety.

Ryder

Diane Oliphant

Business Continuity and Disaster Recovery Manager