Case Study: Venerable achieves real-time risk detection and continuous employee communications with OnSolve

Protecting Employees and Contractors All Over the Globe

Venerable, an insurance company with operations in West Chester, PA and Des Moines, IA, lacked formal business continuity and crisis management processes when Dustin Kemp became Manager of Security Operations and Recovery Management. A Des Moines office closure after a water main break exposed the limits of call trees and highlighted Venerable’s need for reliable communications and real-time risk intelligence to reach roughly 400 employees and 500 contractors across multiple states and countries. Venerable turned to OnSolve for a solution.

OnSolve deployed its Risk Intelligence and Critical Communications to provide real-time monitoring of offices, call centers, vendor data centers and C‑suite travel, plus two‑way alerts, robust filtering and travel reports. The OnSolve platform cut Venerable’s time to detect risks from days to seconds, maintained open lines of communication during crises, and enabled proactive decisions — for example, OnSolve alerted Venerable two days before Typhoon Rai, allowing the company to keep employees safe and maintain uninterrupted client transactions.

Venerable

Dustin Kemp

Manager, Security Operations and Recovery Management