Case Study: Private Travel Company achieves rapid, targeted crisis communications and client safety with OnSolve Risk Intelligence

Private Travel Company Keeps Clients Safe and Informed Every Step of Their Journey

Private Travel Company, a secure private travel firm with 5,600+ employees that provides chauffeured service, charter, executive protection and concierge, faced a growing risk-intelligence challenge: employees had to manually gather and correlate thousands of evolving alerts (severe weather, natural disasters, civil unrest, COVID-19 restrictions) against clients’ itineraries, making real-time monitoring and targeted notifications nearly impossible. The company sought a partner like OnSolve and its OnSolve Risk Intelligence service to streamline and focus threat data.

OnSolve implemented OnSolve Risk Intelligence integrated with the company’s secure travel communications to deliver filtered, validated alerts, pre-trip country advisories and continuous monitoring so staff, contractors and clients receive targeted risk updates in one place. The solution eliminated manual report compilation, saved time and costs, informed clients quickly about travel interruptions and alternatives, and helped avert more incidents (supporting 100 localized emergencies and rapid communications to 5,600+ employees), with real-world alerts ranging from an IED detonation to airport protests, fires, curfews and local shootings. OnSolve’s capability improved operational responsiveness and deepened client trust.