Case Study: Crouse Hospital achieves faster staffing and improved patient care with OnSolve

Patient Care Is Improved with Critical Communications System

Crouse Hospital, a not-for-profit acute-care hospital, faced inefficient staffing changes: finding substitute nurses previously took 45 minutes to two hours and pulled nurses away from patient care. To address this, Crouse implemented the OnSolve critical communications/notification system to streamline outreach and maintain focus on patient-centered services.

OnSolve enabled administrators to broadcast substitute requests and other alerts to hundreds of staff in seconds, with nurses able to send messages in about a minute and staff updating contact info via a self‑registration portal. The result: reliance on time‑intensive call lists was eliminated, staffing gaps are resolved much faster (reducing up-to-two-hour searches to seconds), nurses regain over an hour a day for patient care, and the hospital reports improved patient care, time savings and cost efficiencies using OnSolve.

Crouse Hospital

Laurie Fegley

Nurse Manager