Case Study: NASA achieves reduced downtime and increased uptime with OnSolve

NASA Decreases Downtime and Increases Uptime to Keep Systems Flying High

NASA, the U.S. government agency that runs the civilian space program, faced the challenge of keeping computing-intensive operations and tens of thousands of users online without costly delays. The managed service provider supporting NASA’s Office of Space Flight needed faster, more reliable ways to notify and mobilize technical staff for both urgent and routine network events. To address this, OAO implemented OnSolve technology to improve communications and incident response.

OnSolve delivered automated notifications, customized remote management and interactive voice response, plus person- and group-based escalation, closed-loop alert reporting, rapid ITSM integration, and multi-device contact scheduling. As a result, OnSolve helped decrease time-to-resolution, provide detailed audit trails of who received alerts and when, and maximize system uptime—enabling OAO and NASA to keep critical systems running smoothly and meet client expectations.

NASA