Case Study: Integrated Communications and IT Solutions Provider protects employees and critical infrastructure with OnSolve Risk Intelligence

Integrated Communications and IT Solutions Provider Protects Employees and Critical Infrastructure with Risk Intelligence

Integrated Communications and IT Solutions Provider, a Watertown, MA–based healthcare technology company with 5,600+ employees, needed to mitigate risk to its infrastructure and protect staff dispersed across many regions as the pandemic and related threats (severe weather, civil unrest) grew. The company had long relied on OnSolve Critical Communications for vital alerts but required real-time threat intelligence and mobile alerting to keep essential 1B/1C workers safe and maintain service continuity.

OnSolve provided its AI-driven Risk Intelligence product, combining machine-learning threat filtering, dynamic maps/dashboards, and location-based mobile alerts to automatically pinpoint impacts and notify response teams. As a result, OnSolve Risk Intelligence gave the company real-time visibility into operations and its mobile workforce, supported 100 localized emergency responses (including pandemic-related incidents), managed COVID-19 communications across 10 corporate locations, and helped safeguard its 5,600+ employees and critical infrastructure.