Case Study: Industrial gas supplier Air Liquide achieves rapid, reliable severe-weather communications with OnSolve (MIR3)

Industrial gas supplier expands emergency communications for severe weather alerts

Industrial Gas Supplier, with numerous facilities along the U.S. Gulf Coast, faced frequent disruption from hurricanes and severe weather and needed a reliable way to alert employees and more than 200 customers on its pipeline. Prior to deploying MIR3 from OnSolve, staff spent two or more hours calling customers one‑by‑one with no way to confirm receipt or prioritize the most affected people.

OnSolve’s MIR3 provided mass‑notification and two‑way response capabilities (web, phone, SMS, email and other channels), enabling simultaneous outreach to thousands and real‑time confirmation with archived reporting. Using OnSolve, the Industrial Gas Supplier reduced notification time from hours to moments, rapidly convened managers when needed, ensured customers received critical alerts, and freed staff to focus on recovery and operations instead of manual calling.