Case Study: Air Liquide achieves rapid, reliable mass notifications during severe weather with OnSolve

Industrial Gas Supplier Expands Communication to Foil Foul Weather

Air Liquide, the world leader in gases for industry, health and the environment, struggled to keep staff and more than 200 pipeline customers informed during frequent Gulf Coast hurricanes and severe weather. Before working with OnSolve, the company relied on manual one‑by‑one phone calls that could take two or more hours, provided no confirmation that messages were received, and made it difficult to prioritize who needed to be contacted first.

OnSolve’s mass‑notification platform (web interface, phone, SMS, email and other channels) gave Air Liquide the ability to launch targeted alerts, reach thousands of recipients at once, and capture recorded responses in real time. The result: notification time dropped from hours to moments, prioritized outreach and one‑touch manager conference calls improved coordination, customers received faster updates on outages and price changes, and confirmations were archived for reporting — streamlining recovery and preserving vital relationships.

Air Liquide