Case Study: WestJet Airlines achieves streamlined communications and faster emergency response with OnSolve's Send Word Now

How WestJet Airlines realized improved efficiency and streamlined communication by partnering with Send Word Now

WestJet Airlines, a Calgary-based carrier with over $4 billion CAD in passenger revenue and more than 10,000 employees, faced scaling problems when its legacy emergency communication system could no longer support rapid company growth. Leadership prioritized a more efficient solution for timely, targeted internal alerts—especially to technical teams during incidents—and selected Send Word Now from OnSolve to replace the end-of-life proprietary platform.

OnSolve implemented Send Word Now and the Send Word Now Direct mobile app, providing responsive onboarding and account management. The platform enabled subgroup targeting, self-updating contact info, user communication preferences, and delivery reporting so senders can see how many messages reached recipients and detect sending errors. As a result, WestJet Airlines streamlined communications, better connected employee groups, adopted the app as a “one-stop shop,” and prepared to add roughly 900 employees as alert recipients, improving speed and certainty of emergency notifications.

WestJet Airlines

Troy Herman

Flight Operations Project Manager