Case Study: The Regional Food Bank of Oklahoma achieves faster, more reliable emergency staff notifications with OnSolve

How The Regional Food Bank of Oklahoma uses Send Word Now to Notify Staff Members During Emergencies

The Regional Food Bank of Oklahoma is a 501(c)(3) nonprofit that distributes food to more than 850 charitable feeding programs and elementary schools across 53 counties (46.2 million pounds distributed in FY2011). To ensure staff and delivery drivers can be reached during emergencies like ice storms, power outages and tornadoes, The Regional Food Bank of Oklahoma adopted OnSolve’s Send Word Now alerting platform to address slow, manual call trees and communication gaps.

OnSolve’s Send Word Now gives the Food Bank on-demand voice, text and email alerts, reusable message scenarios and mobile integrations so managers can notify staff instantly and confirm receipt. The solution eliminated delays in communication, improved crisis response (for example, coordinating closures and reopenings during the February 2011 ice storm), enhanced employee safety, and “saves staff time and fuel costs,” allowing The Regional Food Bank of Oklahoma to better coordinate deliveries and disaster-relief operations.

The Regional Food Bank of Oklahoma

Gina Ward

Logistic Support Manager