Case Study: Ontario Ministry of Government Services achieves reliable, rapid IT alerts for 68,000 employees with OnSolve’s Send Word Now

How the Ministry of Government Services uses Send Word Now® to support over 68,000 government employees

Ontario’s Ministry of Government Services’ ITS Service Management Branch supports IT for more than 68,000 public employees and needed a dependable way to notify staff and stakeholders during IT disruptions. To replace unreliable e-mail distribution lists and support 24/7 incident response, the ministry turned to OnSolve’s Send Word Now for prioritized, multi-modal alerts and targeted communications.

Using OnSolve’s Send Word Now, the Incident Management Team sends roughly 500 communications a month, reaches 90% of its ~2,000 contacts via e-mail and BlackBerry PIN (the remaining 10% by phone), and manages over 300 dynamic groups and 30 templates for rapid targeting. OnSolve’s platform enabled quarterly testing, faster disaster simulations, and instant assembly of response teams, improving notification reliability and helping Ontario maintain continuous, prompt IT service updates to stakeholders.

Ontario

Justin Stiles

Incident Manager for the IT Services Desk