Case Study: Major Oil Refinery Serving the Fuel Transportation Needs of the Western United States achieves faster emergency response and streamlined on‑call coordination with OnSolve's Send Word Now

How Send Word Now is used to Direct Emergency Response and On-Call Activities in a Fast-Paced, Dynamic Environment

Major Oil Refinery Serving Company, a leading independent refiner operating across 18 states with more than 6,000 employees, needed a faster, more reliable way to coordinate emergency response and on‑call activities after acquiring a facility that had begun using Send Word Now. To replace an antiquated phone tree and improve incident communication during events such as a gas‑line explosion and a freeway closure affecting shift changes, they evaluated and adopted OnSolve’s Send Word Now platform company‑wide.

OnSolve deployed Send Word Now features — including the Get Word Back polling tool — to identify which responders could arrive within 30 or 60 minutes, coordinate consortium responses, and send simultaneous alerts to thousands of staff. The OnSolve solution eliminated call‑tree delays, is used weekly by HR, shift managers and emergency teams, helped avert a major traffic/logistics issue at a critical shift change, and measurably improved responder coordination and overall incident management for Major Oil Refinery Serving Company.