Case Study: Northern California Presbyterian Homes & Services achieves enhanced resident safety and rapid emergency communication with OnSolve

How Northern California Presbyterian Homes & Services Uses Send Word Now to Maintain Safety, Security, and Reliability for its Residents

Northern California Presbyterian Homes & Services (NCPHS) is a not-for-profit operator of independent and assisted living and skilled nursing communities in the San Francisco Bay Area and Mendocino County. NCPHS needed a reliable way to send critical, timely messages during drills, earthquakes, fires and unannounced state inspections, and adopted OnSolve’s Send Word Now mass notification service to replace slow, hit‑or‑miss telephone trees.

OnSolve configured Send Word Now across NCPHS’s eight facilities and more than 800 employees, using pre-defined scenarios, a color-code integration and scheduled alerts to automate notifications for emergencies and exercises. The solution enabled faster, more accurate staff mobilization (including a Level 3 ShakeOut involving 800+ employees), impressed state inspectors, and delivered measurable improvements in reliability and response time for Northern California Presbyterian Homes & Services.

Northern California Presbyterian Homes & Services

Ray Boudewyn

Director of Engineering