Case Study: NetApp achieves rapid global emergency alerts and improved employee safety with OnSolve's Send Word Now

How NetApp Uses Send Word Now to Keep Employees Safe Around the World

NetApp, a global data storage and management company with employees at more than 150 sites worldwide, needed a fast, reliable way to keep staff safe and informed during emergencies. To meet that challenge NetApp chose OnSolve’s Send Word Now emergency notification and response platform to communicate quickly across multiple channels and geographies.

OnSolve’s Send Word Now let NetApp reach over 19,000 contacts almost instantly, use the Get Word Back feature to collect real‑time responses and locate employees (successfully accounting for all staff in Japan after the 2011 tsunami), and send SMS alerts to Emergency Response Teams — dispatching thousands of alerts in under a minute. The solution improved situational awareness, sped up resource allocation, and increased employee confidence in NetApp’s emergency communications.

NetApp

Chris Naraval

Safety and Security Data, Systems Administrator, NetApp