Case Study: Foot Locker achieves rapid, targeted emergency communication and enhanced safety with OnSolve's Send Word Now

How Foot Locker Uses Send Word Now from OnSolve To Relay Emergency Information Across Facilities and Time Zones to Targeted Groups

Foot Locker, a multi‑national retailer operating in 20 countries with a mix of corporate offices and mall‑based stores, needed a reliable way to send urgent emergency messages to the right people across facilities and time zones. To solve that communication challenge, Foot Locker deployed Send Word Now from OnSolve to ensure targeted, high‑urgency notifications for events ranging from hostile situations to natural disasters.

OnSolve’s Send Word Now gives Foot Locker customizable, targeted messaging that integrates with HR onboarding/offboarding to keep contact lists current, supports testing to find gaps, and lets security teams build executive‑backed awareness campaigns. The result: faster, more accurate emergency alerts (capable of reaching large groups instantly), fewer redundancies and inaccurate records, and greater confidence in security operations—so much so that Foot Locker’s Director of Security credits Send Word Now with materially improving his ability to manage incidents and retain staff.

Foot Locker

Joe Castellano

Director of Security