Case Study: Brookfield Properties achieves rapid crisis communication and tenant safety with OnSolve (Send Word Now)

How Brookfield Properties Used Send Word Now

Brookfield, a commercial real estate firm managing major downtown properties, faced the communications and safety challenge of the 2010 Toronto G20 Summit — the largest security event in Canadian history with violent protests and riots that threatened tenant and employee safety. To coordinate staff, tenants, and partner organizations across the downtown core, Brookfield’s security team (led by Ken Doige) relied on OnSolve’s Send Word Now platform for mass, multi‑modal alerts and centralized emergency contact management.

OnSolve’s Send Word Now provided voice and text mass notifications, a voice message board, conference calls, and an Incident Management Service to log actions and coordinate responses. The system enabled hundreds of thousands of messages to be sent almost instantly, helped significantly reduce the number of employees on-site during the unrest, preserved personnel safety, produced a chronological operational record for after‑action review, and generated strong tenant praise and interest — demonstrating a measurable improvement in timeliness, accuracy, and coordination driven by OnSolve.

Brookfield

Ken Doige

Director of Security