Case Study: Major Academic Medical Center achieves instant campus-wide IT crisis communications with OnSolve (Send Word Now)

How a Major Academic Medical Center uses Send Word Now to Manage Campus-Wide Crises at a Moment’s Notice

Major Academic Medical Center faced a campus-wide IT crisis when a virus-like event began logging users off across the network, creating urgent need to notify managers and staff immediately. The IT division selected OnSolve’s Send Word Now multi-modal communications platform to quickly coordinate responses and keep leadership and employees informed during outages and other large-scale IT emergencies.

Using OnSolve’s Send Word Now, the security team sent pre-defined alerts and real-time messages within minutes, notifying over 300 managers who cascaded information to thousands of employees and dramatically reducing inbound help-desk calls. The platform’s Scenarios and Alert Tracer features provided proof of delivery and rapid reporting, saving the team from making an estimated 2,000 phone calls and enabling crisis notifications to be sent in seconds.