Case Study: Horizon Blue Cross Blue Shield of New Jersey achieves rapid, reliable employee alerts during a disruptive power outage with OnSolve

Horizon Blue Cross Blue Shield of New Jersey - Customer Case Study

Horizon Blue Cross Blue Shield of New Jersey, the state’s oldest and largest health insurer serving over 3.6 million members and employing more than 4,500 people, faced an urgent communication challenge when an explosion and subsequent power outage forced evacuation of a secondary Newark office. To quickly notify staff and manage safety and operational messages, Horizon BCBSNJ turned to OnSolve and its Critical Communications emergency notification service.

OnSolve provided a multimodal, customizable alerting system integrated with Horizon’s HR contact data and staffed support for message activation, allowing targeted group notifications or organization-wide alerts. As a result, OnSolve enabled Horizon BCBSNJ to reach thousands of employees within minutes, confirm evacuations, announce the next-day reopening, eliminate communication gaps, save time, and deliver a cost-effective, reliable backup to its continuity program.

Horizon Blue Cross Blue Shield of New Jersey

Andre Cabaero

Business Continuity Manager