Case Study: Gift of Life Michigan achieves rapid, life‑saving coordination with OnSolve

Gift of Life Michigan relies on Send Word Now® for critical communications when lives hang in the balance

Gift of Life Michigan, the state’s only federally designated organ and tissue recovery program headquartered in Ann Arbor, recovers more than 900 organs every year but depends on rapid, reliable coordination across staff, hospitals and families. Prior to 2005 the organization relied on slow, manual call trees, so it engaged OnSolve’s Send Word Now Alerting Service to streamline critical communications and ensure timely response whenever lives are on the line.

OnSolve’s Send Word Now delivers targeted, multimodal alerts (phone, email, SMS) and two‑way confirmation via its Get Word Back feature, enabling Gift of Life Michigan to summon teams, initiate urgent conference calls, and notify staff of weather or traffic impacts within seconds. The solution lets the nonprofit instantly coordinate procurement and surgical schedules statewide, helping facilitate more than 900 organ recoveries annually and contributing directly to life‑saving outcomes for recipients such as Maggie McLaren, Cassandra Perry and Donald Burnett.

Gift of Life Michigan

Bruce Nicely

Chief Clinical Officer