Case Study: KnowBe4 achieves 100% emergency response and fast smartphone alerts with OnSolve Critical Communications

Ensuring Employees are Informed and Safe During Hurricane Season and Beyond

KnowBe4, the global security awareness training provider, needed a fast, reliable way to reach and protect its U.S. workforce (about 1,000 employees) during hurricane season and other emergencies. After testing an initial alerting product that fell short, KnowBe4 selected OnSolve and its OnSolve Critical Communications service to deliver rapid, two‑way emergency notifications and live instructions to employees.

OnSolve implemented a smartphone-first, one‑click alerting system with prebuilt templates and routine HR data imports (under five minutes) so messages reach only active staff. The solution delivered measurable impact — 100% response rates in testing, real‑time “safe”/“need assistance” replies, get‑word‑back delivery visibility, and faster evacuations (e.g., a freon leak) — helping KnowBe4 keep employees informed, safe and operational.

KnowBe4

Kevin Popovich

Director of Physical Security