Case Study: A.S.R. Insurance achieves automated incident management and significant cost savings with OnSolve

Dutch Insurance Company Automates Incident Management

A.S.R. Insurance, one of the largest insurers in the Netherlands, faced a costly, resource‑heavy 24/7 control center model—the company relied on a 16‑operator team and manual call trees to reach technicians when systems or websites degraded. To streamline incident management and reduce headcount without compromising availability, A.S.R. turned to OnSolve’s automated mass‑notification and alerting solutions.

OnSolve integrated with A.S.R.’s monitoring and ITSM systems and deployed multi‑channel alerts (phone, text, email) plus the Account Portal for user‑maintained contact data; implementation included training and online setup with OnSolve engineers. The result: faster, targeted escalation, fewer incorrect calls, incidents now occur only once or twice a day, a much smaller control center staff, and significant cost savings—while maintaining enhanced incident response and data security via OnSolve.

A.S.R. Insurance

Frans Boejé

Monitoring Specialist, I&O Monitoring and Security