Case Study: St. Joseph’s Health achieves rapid, reliable emergency communications with OnSolve Critical Communications

Critical Communications System Helps Health System Stay Ready At A Moment’s Notice

St. Joseph’s Health of Paterson, NJ — a leading regional health system — faced a major communications challenge when a six-day email outage and a cumbersome previous mass‑notification tool interrupted critical hospital operations. To restore fast, reliable alerts, the system adopted OnSolve Critical Communications after their new CIO recommended the OnSolve platform.

OnSolve implemented its Critical Communications solution to deliver phone, text and desktop alerts, prebuilt templates, and delivery confirmation. Using OnSolve since 2017, St. Joseph’s Health kept staff informed during the outage, now sends life‑critical medical codes and daycare/weather alerts, and has measurable operational improvements (four system administrators, about 25 leaders authorized to send messages, and real‑time delivery status) that speed responses and increase situational awareness.

St. Joseph’s Health

Debra Mountenay

Director of Telecommunications