Case Study: P&O Cruises and Cunard Line achieve rapid employee accountability and emergency response after Typhoon Haiyan with OnSolve's Send Word Now

Carnival Group brands, P&O Cruises and Cunard Line, use Send Word Now for employee accountability following devastating Typhoon Haiyan

P&O Cruises and Cunard Line, UK brands of the Carnival Group, faced a critical communications challenge after Super Typhoon Haiyan devastated the Philippines in 2013: rapidly account for and mobilize crew and their families across widespread, damaged areas. Prior to adopting OnSolve’s Send Word Now Alerting Service the cruise lines relied on manual notifications and a one-way mass SMS tool that were time-consuming and often ineffective for large-scale emergency response.

OnSolve’s Send Word Now Alerting Service provided multi-channel outbound alerting, remote activation from mobile devices, and the Get Word Back feedback capability, enabling the company to reach large numbers of crew and quickly confirm their safety. The solution improved communications readiness (including weekly contact-verification activations), supported immediate mobilization of CARE teams and emergency response facilities, and became a core part of P&O Cruises and Cunard Line’s post-storm accountability and response process.

P&O Cruises and Cunard Line

Andrew Baldwin

CARE and Customer Change Manager