Case Study: South Plains College builds trust and keeps 10,000+ students safe with OnSolve

Building Trust, Maintaining Operational Agility in a Post-COVID World

South Plains College, a four-campus higher education institution in Levelland, Texas serving 10,000+ students and 900 faculty/staff, needed a single, mobile and scalable communications platform after its previous system failed to reach stakeholders during severe weather. Executive Director Nickolis Castillo sought a unified solution to replace two separate tools for emergency and non-emergency messages and selected OnSolve’s Platform for Critical Event Management to meet needs for rapid, targeted, role-based communications.

OnSolve’s platform was rapidly adopted across faculty and staff, enabling targeted two-way messaging by campus, class, team or dorm and powering vaccine-clinic rollouts and active-assailant training. The OnSolve solution delivered measurable impact: customized messages reached some 11,000 students and staff, and OnSolve enabled communication to 10,100 people in minutes during the February 2021 Texas Freeze, improving safety, trust, clarity of communications and supporting student retention.

South Plains College

Nick Castillo

Executive Director of Administrative Services