OnSolve
95 Case Studies
Case Study: BlueCross BlueShield of North Carolina maximizes business continuity uptime with OnSolve's TelAlert
A OnSolve Case Study
BlueCross BlueShield of North Carolina maximizes business continuity uptime with TelAlert
BlueCross BlueShield of North Carolina (BCBSNC) faced the challenge of keeping large, regulation-sensitive data systems running continuously to meet HIPAA and Affordable Care Act requirements. Manual, time-consuming processes for finding and contacting qualified IT staff caused delays and risked noncompliance, so BCBSNC engaged OnSolve and its TelAlert service to streamline incident notifications.
OnSolve implemented TelAlert to automate technician outreach—contacting multiple devices, tracking schedules, and escalating incidents when needed—which has delivered more than 100,000 warning messages. The OnSolve solution reduced delays, improved mean time to repair, maximized system uptime, and helped BCBSNC meet stringent SLAs and regulatory obligations.
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