Case Study: United Network for Organ Sharing achieves rapid organ matching and doubles successful transplants with OnSolve (Send Word Now)

Automated Messaging Facilitates the Life-Saving Organ Transplant Process

The United Network for Organ Sharing (UNOS) faced a time-critical challenge: with roughly 100,000 candidates waiting for organs, matching a donated organ to potential recipients requires rapid distribution of detailed organ profiles to doctors at 58 local Organ Procurement Organizations. The previous manual call system was labor intensive and often took hours—frequently failing to contact the full list before an organ became unusable—so UNOS adopted OnSolve’s Send Word Now to solve this gap.

OnSolve implemented its Send Word Now automated mass-notification service to shorten the time window for identifying recipients; the notification, information delivery, and confirmation process now averages 40 minutes, and UNOS projects the number of successful transplants each year will double. OnSolve’s solution has substantially sped and simplified matches across long distances, improving transplant outcomes and helping UNOS save lives daily.

United Network for Organ Sharing

Blaine Hess

Chief Technology Officer