Case Study: athenahealth, Inc. achieves rapid COVID-19 business continuity and workforce safety with OnSolve Critical Communications

Athenahealth, Inc - Customer Case Study

athenahealth, Inc., a 5,600+ employee SaaS healthcare technology company, faced a major communications challenge when COVID-19 expanded the scope of its Global Security & Services team from a few offices to thousands of remote residences with diverse risk profiles. athenahealth had relied on OnSolve—specifically the OnSolve Critical Communications platform—for six years to alert staff about severe weather, civil unrest, travel disruptions and public-health emergencies, and needed a trusted, scalable way to reach a newly distributed workforce rapidly and reliably.

OnSolve enabled athenahealth to send targeted, personalized alerts and real-time response surveys, support contact tracing, wellness checks and shift scheduling, and integrate via API with existing operations. The result: rapid communications to 5,600+ employees, support for over 100 localized emergencies and continued business resiliency during the pandemic—giving leaders a trusted line to verify employee safety, expand business-continuity alerting, and gain actionable wellness insights.

Athenahealth, Inc

Bridger McGaw

Director, Global Security and Services