Case Study: American Power Conversion achieves faster issue resolution and $2,000/month cost savings with OnSolve TelAlert

American Power Conversion relies on dedicated critical notification solutions

American Power Conversion (APC) faced inefficient internal communications that increased downtime and costs: employees were sending alerts to entire workgroups because they lacked a way to target on‑call staff. To solve this, APC deployed TelAlert from OnSolve as a fault‑proof, wireless critical‑notification solution.

OnSolve’s TelAlert now sends alerts only to IT groups who are on duty, uses person‑by‑person and group escalation, provides closed‑loop tracking and reporting, integrates with ITSM platforms, and reaches any device on any carrier. The result: faster issue resolution, fewer dropped or delayed projects, 100% accuracy in reaching designated audiences and roughly $2,000 saved per month in communications costs.

American Power Conversion