Case Study: citizenM improves project controls and construction quality with OnSiteIQ

CitizenM saves $60k and improves project controls with OnSiteIQ

The customer, citizenM, is an international hotel developer facing challenges in controlling costs and schedules across its rapidly expanding global portfolio. Rising material prices and the difficulty of consistently monitoring multiple construction sites threatened their financial targets and on-time openings. To address this, citizenM sought a tech-enabled solution and partnered with the vendor OnsiteIQ for remote construction monitoring and project controls.

OnsiteIQ provided citizenM with detailed, time-stamped 360° walkthroughs and progress tracking tools. This allowed the team to remotely verify site conditions, benchmark projects against visual playbooks, and proactively identify delays. The results included significant cost savings, such as avoiding $60k in change orders on one issue, and successfully defending against ungrounded contractor delay claims. The solution improved schedule adherence, enabled oversight of more projects, and became a standard operating procedure for their development team.

CitizenM