Case Study: Order.co achieves faster, more visible onboarding with OnRamp

How Order Increased Visibility and Efficiency with OnRamp

Order.co, a spend efficiency platform, was struggling with a “black box” onboarding process that left new customers drifting after Sales handoffs and often only half set up. The team needed better visibility, clearer ownership, and a smoother way to keep customers and internal teams aligned during onboarding.

Order.co implemented OnRamp, using its shared customer portal, automated notifications, and shared dashboards to guide customers through tasks, keep communication flowing, and clarify accountability. With OnRamp, Order.co reduced onboarding iteration cycle time, improved training for new specialists, increased client engagement, and eliminated much of the ghosting that had slowed projects down, helping customers complete onboarding more successfully and on time.

Order.co