Case Study: Lexidy achieves faster, smoother onboarding with Parallel

Lexidy cuts onboarding emails by 64% with Parallel

Lexidy, an international law firm, faced significant challenges with its manual client onboarding process, which was plagued by endless email threads, duplicate documents, and a high risk of human error. This inefficient workflow created a frustrating experience for clients and placed a heavy administrative burden on their legal team. To address these issues, the firm turned to the vendor Parallel to implement an automated onboarding solution.

By implementing Parallel's platform, Lexidy automated key tasks such as sending reminders and screening clients against official databases. This centralized the entire process, drastically reducing administrative work. The results were substantial: a 64% reduction in emails exchanged with clients and a 25% increase in case capacity per lawyer. These improvements led to zero client complaints over three years and significantly enhanced efficiency for the legal team.

Lexidy