Case Study: Total Connections achieves HIPAA-compliant, cost-saving secure paging with OnPage

Total Connections Uses OnPage to Ensure Medical Communications are HIPAA Compliant

Total Connections, a call-center service handling communications for healthcare, EMT and law enforcement clients, was facing growing demand to reduce the cost and complexity of secure pager systems while meeting HIPAA and privacy requirements. Total Connections evaluated OnPage and its OnPage secure messaging app as a potential replacement that could provide encrypted, priority paging and delivery/read confirmation without requiring additional hardware.

OnPage provided a smartphone-based pager solution (SSL-encrypted OnPage app) that Total Connections tested for three weeks and then deployed to clients; the OnPage dashboard delivered read/receive confirmations and support for iPhone, Android and BlackBerry devices. By using OnPage, Total Connections dramatically reduced paging costs for clients, ensured HIPAA-compliant secure messaging, gave absolute confirmation that messages were received and read, and quickly generated strong client adoption.

Total Connections

Bill Campbell

President