Case Study: The Dragonfly House Children's Advocacy Center achieves 24/7 access and faster crisis response with OnPage

ThDragonfly House Children's Advocacy Center - Customer Case Study

The Dragonfly House Children's Advocacy Center, a nonprofit in Mocksville, N.C. that provides mental health services for children (birth–17), needed after‑hours coverage to meet Cardinal Innovations Healthcare’s Medicaid-funded service requirements. The organization did not offer 24/7 mental health servicing and sought a cost‑effective, reliable way to connect patients in crisis with on‑call clinicians.

OnPage implemented its CC&C platform and dedicated emergency phone number with live call routing, escalation policies, voicemail fallback and secure, HIPAA‑compliant messaging and attachments. Using OnPage, The Dragonfly House now provides 24/7 coverage, connects patients to on‑call clinicians in real time (escalating to the next clinicians as needed), met Medicaid requirements, and lowered costs compared with third‑party answering services while protecting patient privacy.

The Dragonfly House Children's Advocacy Center