Case Study: Transamerica achieves 97% reduction in downtime and 98% faster response with OnPage

Onpage Provides Downtime Insurance For Transamerica

Transamerica, a Fortune 500 holding company serving 13 million customers with more than 29,000 employees, faced unreliable, home‑grown SMS alerting for its global Microsoft Office 365 support team. The legacy SMS gateway led to throttled messages, no persistence or accountability, and response delays of up to 48 hours — so Transamerica turned to OnPage and its OnPage Gold Package IT Alert Management System to replace the fragile SMS workflow.

OnPage implemented its console with redundant delivery (email/SMS), persistent alerts, read receipts, audit trails and in‑app messaging for team collaboration, ensuring alerts reach the right engineers immediately. As a result, OnPage cut response time from about 45 minutes to 45 seconds (over a 98% reduction), reduced downtime by roughly 97%, improved global on‑call reliability and accountability, and let Transamerica handle incidents faster without adding headcount.

Transamerica

Jamie Wilson

Senior Messaging Engineers