Case Study: Dynamic Network Solutions achieves 90% faster SLA response and 33% reduction in after-hours labor with OnPage

Onpage Empowers Dynamic Network Solutions

Dynamic Network Solutions (DNS) is a boutique MSP serving education, nonprofits, insurance and other clients in Florida and the greater Washington D.C. area. Faced with growing demand for true 24/7 support, DNS’s legacy after‑hours workflow relied on convoluted workarounds that pushed response times close to SLA limits and required extra on‑call staffing. To solve after‑hours alerting, DNS deployed the OnPage Incident Management System and integrated it with their ConnectWise Manage platform.

With OnPage, DNS automated alerts from voicemails and monitoring systems into ConnectWise tickets and dispatched reliable, prioritized notifications to on‑call engineers. The result: response time improved from about 45 minutes to 5 minutes (an almost 90% SLA improvement), after‑hours labor costs fell by roughly one‑third, and many issues are resolved before customers notice—saving the company thousands of dollars and increasing customer loyalty. OnPage’s integration and escalation features were credited with taking DNS “over the finish line” on incident response.

Dynamic Network Solutions

Sam Chawkat

Chief Operating Officer