Case Study: New Jersey-Based Mental Health Service achieves faster, secure crisis communications with OnPage

New Jersey Based Mental Health Service - Customer Case Study

New Jersey-Based Mental Health Service, a Princeton, N.J. provider with three psychiatrists serving the community for over 30 years, struggled with slow, error-prone patient-to-clinician communications delivered by an expensive answering service that often misinterpreted calls and delayed critical care. The organization engaged OnPage and its clinical communication & collaboration (CC&C) solution—using OnPage‑provided emergency numbers, HIPAA‑compliant messaging and high‑priority mobile alerts—to replace the answering service and create a reliable, error‑proof emergency workflow.

OnPage implemented an OnPage phone number and alert process so patients leave a callback number or voicemail routed to a selected clinician; that clinician receives a high‑priority OnPage mobile alert containing the voicemail and callback details, with notifications repeating for up to eight hours until addressed. By switching to OnPage, the New Jersey-Based Mental Health Service eliminated misrouted information, sped up patient callbacks, and ensured emergency situations are promptly handled—improving response reliability, accountability and continuity of care.

New Jersey Based Mental Health Service