Case Study: Lehigh Valley Technology Company achieves 300% faster incident response and eliminates missed alerts with OnPage

Lehigh Valley Technology Company - Customer Case Study

Lehigh Valley Technology Company, a Bethlehem, PA managed service provider focused on 24x7x365 customer service, struggled with slow, error-prone after-hours incident notifications—relying on voicemail, a shared on-call phone and aging pagers that led to missed alerts and employee dissatisfaction. Wanting a scalable solution that worked with existing workflows, they selected OnPage’s incident alert management platform integrated with Datto’s Autotask PSA to modernize and automate their alerting.

OnPage implemented scheduled on-call groups, persistent escalation, ALERT‑UNTIL‑READ smartphone alerts, secure messaging, and automatic ticket updates with time-stamped audit trails tied to Autotask. The result: incident response sped up by 300%, missed alerts were eliminated, electronic notifications became 2–3× faster, security and team morale improved, and Lehigh Valley even joined OnPage’s Partner network to resell the solution and generate new revenue.

Lehigh Valley Technology Company