Case Study: Elucigene achieves rapid, reliable temperature-alarm response to protect biological samples with OnPage

Elucigene - Customer Case Study

Elucigene, a clinical testing solutions provider since 1994, needed an incident management solution to handle alarms from its temperature monitoring system for critical, temperature-controlled biological materials. The company chose OnPage and its incident management/alerting platform for its simplicity and effectiveness in delivering time-sensitive notifications.

OnPage was integrated with Elucigene’s temperature monitoring system to send real-time alerts to two groups (day-shift and after-hours teams), ensuring technicians like Elliott Northrop are notified immediately when conditions threaten samples. The OnPage platform reliably reduced response latency, improved lab monitoring, and materially lowered the risk of sample loss by ensuring timely, actionable alerts.

Elucigene