Case Study: Distress Centre of Ottawa and Region achieves rapid, reliable crisis-line communications with OnPage

Distress Centre of Ottawa and Region - Customer Case Study

Distress Centre of Ottawa and Region, a 24/7 crisis line with over 200 volunteers and 25 staff, faced major disruption when COVID-19 forced volunteers to work remotely and its legacy pagers proved unreliable for urgent patient contacts. Seeking a secure, immediate way to connect callers with on‑call clinicians, the organization turned to OnPage and its clinical communication and collaboration (CC&C) system, including dedicated live-call routing.

OnPage replaced pagers with its web dispatcher, high‑priority mobile alerts (triggered via email-to-OPID), escalation policies, and live-call capabilities, enabling on-call clinicians to receive and respond to critical alerts immediately. The result was faster remote response, improved accountability through real‑time timestamps and post‑incident reports that show who read alerts, and “more seamless and efficient” workflows—outcomes Distress Centre director Judy Grunwald attributes directly to OnPage.

Distress Centre of Ottawa and Region

Judy Grunwald

Director